A complete response to the Metropolitan Airport Authority of Peoria's RFP for WCAG 2.2 Level AA conformance across flypia.com, fly3my.com, and rewards.flypia.com — informed by Fruition's accessibility work at five major U.S. airports.
May 8, 2026
Metropolitan Airport Authority of PeoriaRe: MAAP RFP, Web Accessibility and ADA Compliance Services
Fruition is pleased to submit this proposal in response to the Metropolitan Airport Authority of Peoria's Request for Proposals for Web Accessibility and ADA Compliance Services.
MAAP operates a digital environment similar to those Fruition supports for major airport clients, including multi-site WordPress platforms, third-party integrations like Cirium, operational data feeds, and public-sector compliance requirements. Fruition has led digital platform and accessibility work for Denver International Airport (DEN), San Diego International Airport (SAN), Detroit Metropolitan Airport (DTW), Southwest Florida International Airport (RSW), and Ontario International Airport (ONT). That experience directly applies to this engagement.
Our previous airport experience also shaped FlyFruition, our proprietary airport operations platform that consolidates API data streams, third-party integrations, and operational controls into a single dashboard. While FlyFruition is out of scope for this engagement, it demonstrates Fruition's experience managing complex airport digital operations. Airport websites rely on interconnected third-party tools, operational feeds, and compliance requirements that must work together, and Fruition understands how to manage accessibility across all of them.
Beyond our airport platform experience, Fruition has extensive experience with:
Fruition has operated profitably for more than 23 consecutive years and currently serves 133 active clients. We understand MAAP's April 1, 2027, completion target and will exceed it.
We welcome the opportunity to discuss this proposal in detail with you.

Fruition is a full-service digital agency headquartered at 616 East Speer Boulevard, Denver, CO 80203. Founded in 2003, Fruition has delivered web design, development, accessibility, and digital strategy services to government agencies, airport authorities, healthcare systems, universities, and other public-facing organizations for more than 23 years. Fruition currently employs 31 full-time professionals across design, UX, development, accessibility engineering, project management, and digital strategy.
Fruition Growth LLC is a privately held Limited Liability Company with no parent company or subsidiaries. The company is a certified Woman-Owned Small Business (WOSB) through the U.S. Small Business Administration.
Fruition delivers WCAG 2.2 Level AA accessibility work specifically structured to meet Title II of the Americans with Disabilities Act, with direct experience serving government and quasi-governmental clients, including:
Fruition also maintains enterprise-grade compliance certifications, including SOC 2 Type 2, ISO 27001, PCI DSS, and HIPAA. This compliance maturity directly translates into the documentation, audit trail, and security expectations for public-sector accessibility work.
MAAP's digital ecosystem includes platforms where Fruition will have full remediation control, platforms with partial control, and platforms where direct code-level changes are not possible. Our methodology is structured to account for each category, maximizing WCAG 2.2 Level AA conformance across the entire portfolio while being transparent about what can and cannot be changed directly. It is worth noting that Fruition delivers to WCAG 2.2 AA standards, which fully encompass and supersede WCAG 2.1 AA requirements, meaning MAAP will meet and exceed the federal standard.
Accessibility compliance requires ongoing monitoring and maintenance. As new content, images, features, and integrations are added to your digital properties, conformance can shift. To help MAAP maintain compliance after remediation is complete, Fruition will provide three tiers of ongoing accessibility services (Standard, Select, and Enhanced ADA), each tailored to different levels of compliance efforts, organizational capacity, and budget.
Each of MAAP's three websites serves a different audience and carries different content complexity, so the right tier may not be the same across all three properties. As part of our engagement, Fruition will work directly with the MAAP team to evaluate each site and recommend the most appropriate ongoing service level, balancing compliance requirements, content update frequency, and budget. Our goal is to align each website's support level with its compliance needs, content volume, and maintenance requirements.
Detailed scope, deliverables, and pricing for each tier follow on the next two pages.
Enhanced ADA includes a manual audit of your website for compliance with WCAG 2.2 A & AA accessibility guidelines, Live User Testing, code-level remediation of identified WCAG 2.2 A & AA violations, and issuance of a VPAT and Accessibility Statement that will live on your website. The Manual Audit & Remediations and Live User Testing process takes approximately 12 weeks and includes:
Common Use & Considerations: most commonly implemented by public institutions or organizations seeking the highest accessibility compliance standards. Fruition's preferred method for meeting and addressing accessibility guidelines.
Select ADA includes automated scans of your website for WCAG 2.2 A & AA compliance, code-level remediation of identified violations, audit / remediation documentation, and an Accessibility Statement that lives on your website. Approximately 4–6 weeks from start to finish and includes:
Common Use & Considerations: designed for organizations that need meaningful, code-level compliance and a documented record of remediation, but do not require live user testing or formal VPAT documentation. Does not include live user testing or VPAT — organizations needing those should consider Enhanced ADA. A significant step above an overlay solution.
The third service option, Standard ADA, is presented in detail below. It pairs an AI-powered Accessibility Overlay with monthly remaining-issues reports and on-demand WebOps support.
Fruition implements an Accessibility Overlay that uses AI to make non-permanent code adjustments to remediate common accessibility issues (navigation, ARIA labels, alt text, and more) and to allow UI adjustments (font size, contrast, color, navigation). The Overlay runs in the browser when users visit the website, modifying the presentation layer without altering the underlying code.
Common Use & Considerations: overlays provide ongoing support for certain accessibility needs and improve usability for visitors, but do not address all WCAG success criteria and are not a substitute for manual audits or code-level remediation. Fruition does not recommend the Overlay as a stand-alone solution for public institutions or organizations pursuing the highest level of conformance.
A side-by-side view of what's included with each tier. Fruition delivers to WCAG 2.2 Level AA across all options, which fully encompasses and supersedes WCAG 2.1 AA — meeting and exceeding the federal standard.
STANDARD Accessibility Overlay |
SELECT Automated Scans & Remediations |
ENHANCED · RECOMMENDED Manual Audit, Live User Testing & VPAT |
|
|---|---|---|---|
| Accessibility Overlay | ✓ | — | — |
| Automated Scans | — | ✓ | — |
| Manual Audit | — | — | ✓ |
| Code-Level Remediations | — | ✓ | ✓ |
| Remediation Documentation | — | ✓ | ✓ |
| Accessibility Statement | ✓ | ✓ | ✓ |
| Live User Testing | — | — | ✓ |
| VPAT Issuance | — | — | ✓ |
Website accessibility requires ongoing monitoring and maintenance. Following completion of ADA services, Fruition recommends MAAP — independently or in partnership with Fruition — proceed with the following:
The ADA Service options above do not include review or remediation of PDFs, Word documents, spreadsheets, or other linked or embedded documents. PDF remediation is available as a separate service — see § 03. Fruition does not provide legal advice; for legal conclusions or advice, MAAP should consult qualified legal counsel.
Beyond MAAP's three websites, several digital channels fall outside Fruition's direct code-level control — compliance must be achieved through vendor coordination, configuration, and staff playbooks rather than direct code edits.
The Cirium widget delivers critical flight status data, but MAAP does not control the core widget code. Fruition will remediate the integration layer, including wrapper HTML, Accessible Rich Internet Applications (ARIA) labels, landmark roles, keyboard focus management, and fallback content for assistive technology users. For issues originating inside Cirium's rendered output, Fruition will document each failure with specific WCAG criterion references and prepare a formal remediation request letter that MAAP can send directly to Cirium, citing the Department of Justice (DOJ) Title II compliance deadline. This approach reflects Fruition's direct experience managing third-party vendor constraints at Denver International Airport, where similar flight information widgets required wrapper-level fixes paired with vendor coordination.
Facebook, Instagram, LinkedIn, and YouTube are third-party platforms — Fruition cannot modify their underlying code. Fruition will develop a social media accessibility playbook covering alt text practices, video captioning, CamelCase hashtag formatting, emoji usage, and plain-language guidelines. We will also audit MAAP's account configurations to activate built-in accessibility features on each platform, equipping MAAP's communications team to maintain compliant posting independently.
Fruition will audit MAAP's current email templates and survey configurations for accessibility issues addressable within each platform's editor, provide template-level recommendations, and deliver practical staff guidance documents. Platform-level rendering issues outside MAAP's control will be documented in the compliance roadmap for ongoing reference.
In-terminal systems, including Flight Information Display Systems (FIDS), public address systems, and holdroom displays, which involve hardware, proprietary software, and on-site infrastructure, will fall outside the scope of Fruition's digital accessibility engagement. Fruition will document known accessibility requirements for these systems as part of the compliance roadmap. Fruition recommends that MAAP engage an on-premises audiovisual (AV) technician and digital signage specialist with direct experience in airport terminal environments to lead physical remediations within this workstream.
While PDF remediation was not called out in the RFP scope, it is worth noting that public-facing documents — meeting minutes, public notices, permit applications, and policy documents — are subject to the same Title II compliance requirements as your digital properties. Fruition offers PDF accessibility remediation as an optional add-on at $2 per page, delivering full WCAG 2.2 AA and Section 508 compliance through our platform at ada.fru.io. MAAP can prioritize high-priority documents first and expand remediation over time based on budget and need.
AI-generated descriptive alternative text for all images and figures using a Vision LLM.
AI-driven identification and tagging of heading hierarchy (H1–H6) using an ADA-specific LLM.
Automated detection and tagging of table headers, rows, and cells.
Automatic adjustment of text/background contrast to meet WCAG 2.2 AA minimum ratios (4.5:1 normal, 3:1 large text).
AI-corrected logical reading sequence for assistive technology navigation.
Metadata for screen readers and search engines.
Logical keyboard navigation sequence.
Navigational bookmarks from document structure.
Full tag tree (paragraphs, lists, spans, figures).
Standardized color profiles for rendering consistency.
Replace and implement compliant PDFs on the website.
Compliance Validation Report generated for each PDF.
MAAP's three WordPress websites — flypia.com, fly3my.com, and rewards.flypia.com — provide a solid content management foundation. The most effective path to Web Content WCAG 2.2 Level AA compliance is through targeted remediation at the theme, plugin, and content levels rather than a platform migration. Fruition has no platform change recommendations for any of MAAP's digital properties.
For Constrained Environments, including the Cirium widget, Constant Contact, SurveyMonkey, and social media channels, the right approach is to work within each platform's available controls and document what falls outside MAAP's team's direct remediation authority, rather than replacing the tools MAAP's team already knows and relies on.
MAAP is seeking a partner with proven experience in accessibility compliance across government and public-facing digital environments. Fruition has delivered accessibility audit, remediation, and ongoing compliance services for airport authorities and government entities with complex, multi-platform digital ecosystems directly comparable to MAAP's. The following case studies demonstrate this experience.
In November 2023, Fruition launched a full redesign of the flydenver.com website for Denver International Airport, one of the busiest airports in the United States. This engagement encompassed complete discovery, design, and development on WordPress, followed by ongoing hosting, maintenance, and support through Fruition's Service Desk.
The DEN project focused on developing a modern, user-friendly website with strong accessibility. Partnering with certified professionals from Crownpeak, also known as ilumino, LLC, Fruition conducted comprehensive scans and live user testing throughout the project. This partnership ensured the website met WCAG 2.1 and 2.2 by implementing features such as alt text for images, keyboard navigation, and screen reader compatibility. High-contrast color schemes and resizable text were incorporated to support users with visual impairments. The site underwent live user testing with assistive technologies. Accessibility scans and manual testing were conducted before launch to identify and resolve. Our final deliverable included a VPAT and a detailed Accessibility Statement that outlined all work completed to make the site accessible to all users.
Flydenver.com's VPAT and Accessibility Statement is available online for all public users at flydenver.com/digital-accessibility-statement. The Accessibility Statement documents the full scope of this work and serves as a public-facing model for MAAP's own compliance documentation. Fruition is currently completing a new Manual Audit and update of DEN's VPAT, which will be live by the beginning of Q3 2026.
flydenver.com/digital-accessibility-statement
Accessibility was integrated throughout the design and development of San Diego International Airport. As with all of Fruition's airport engagements, we integrated WCAG 2.1 and 2.2 compliance directly into our design and development process rather than treating it as a final QA step.
Fruition partnered with accessiBe to conduct a manual audit s and live user testing throughout the project lifecycle. This combination of a manual audit and live user testing helped identify and resolve issues throughout development. Implementation included alt text for all images, full keyboard navigability, screen reader compatibility, high-contrast color schemes, and resizable text to support users across a wide range of visual and motor abilities. The site was tested by live users using various assistive technologies, ensuring real-world validation beyond automated checks.
Before launch, we completed remediations to resolve any remaining issues identified by the audit and to confirm the site met WCAG 2.2 Level AA standards. A detailed VPAT and Accessibility Statement was delivered as a final project artifact, documenting all measures taken to ensure the site is accessible to all users. Following launch, San Diego International Airport implemented accessiBe's Accessibility Overlay as an ongoing complement to the VPAT — a Standard-tier approach that aligns with their compliance needs and federal requirements. The overlay provides continuous AI-assisted adjustments and UI controls for end users, while the VPAT serves as the formal documentation of conformance. Together, they provide ongoing accessibility support and formal compliance documentation.
A Voluntary Product Accessibility Template (VPAT) has been completed for the San Diego International Airport platform and is currently under legal review. It is expected to be published publicly within the next 30 days.
Long-term accessibility compliance depends on more than remediation. Staff who create content, manage social media, send email newsletters, and update website pages need practical, working knowledge of WCAG 2.2 Level AA requirements and the confidence to apply them in their daily workflows, not just at project close, but every time new content goes live.
Fruition's approach to building that capability starts on day one, not at the end of the engagement. Throughout our audit and remediation phases, we will keep the MAAP team informed at every step, walking through what is and is not compliant, explaining why, and documenting best practices specific to your platforms and content workflows. By the time remediation is complete, your team will already have a working understanding of what compliance looks like in practice across your properties.
That foundation is reinforced through structured knowledge transfer: documented best practices tailored to MAAP's WordPress environment, social media channels, and email platform, designed to help your team prevent new accessibility issues from being introduced as content evolves. The goal is a MAAP team that recognizes compliance risks before they become violations.
Beyond the engagement itself, Fruition provides ongoing support through our WebOps portal and a dedicated WebOps Support Specialist. Your WebOps Specialist can run periodic automated accessibility scans, provide accessibility assessments, and serve as a standing partner to help keep compliance top of mind as your digital ecosystem grows and WCAG standards continue to evolve. This is not a handoff; it is a long-term partnership built around keeping MAAP compliant, informed, and in control.
Our WebOps Support offers more than Web Accessibility support, and can be used to help your team tackle any of these types of tasks:
Fruition will deliver final certification of all completed accessibility efforts no later than January 22, 2027 — more than 10 weeks before MAAP's April 1, 2027 contractual deadline (and approximately 13 weeks before the U.S. Department of Justice Title II compliance deadline of April 26, 2027). This buffer allows time for internal review, stakeholder sign-off, and final adjustments before the DOJ deadline. A timeline is outlined below for each of the three service options.
Align on goals, access, and communication protocols. Confirm admin access to all three WordPress sites, establish a shared project tracker, and schedule biweekly status calls.
Manual WCAG 2.2 AA audit across all three WordPress sites in parallel — navigation, interactive elements, static elements, and code. Concurrent audit of constrained environments (Cirium widget, Constant Contact templates, SurveyMonkey forms, and social media settings). Every finding documented by criterion, severity, and remediation path.
Code-level remediation of all WCAG 2.2 AA violations across the three WordPress sites, followed by Live User Testing with people with disabilities using screen readers and other assistive technologies, and final remediation of issues uncovered during testing. Concurrent development of social media accessibility playbook, Constant Contact and SurveyMonkey template recommendations, and Cirium vendor coordination. Biweekly progress reports throughout.
Documented best practices tailored to MAAP's WordPress environment, social media channels, and email platform. Training sessions for content authors, communications staff, and site administrators.
In-terminal systems documentation with AV specialist recommendations, and a Future Compliance Roadmap.
Three VPATs (one per site) in ITIC 2.4 format, and three public-facing Accessibility Conformance Statements. Production verification, MAAP final review and sign-off, and formal project close. Certification delivered no later than January 22, 2027.
Automated WCAG 2.2 AA scans across all three WordPress sites. Findings documented by criterion, severity, and remediation path.
Code-level remediation of all identified WCAG 2.2 AA violations across all three sites. Critical issues addressed first.
Documented best practices tailored to MAAP's WordPress environment. Training sessions for content authors and site administrators.
Audit/Remediation Documentation and Accessibility Statements for each site, followed by MAAP final review, sign-off, and project close.
Standard ADA is a one-week engagement for implementation, with ongoing services. Fruition meets with MAAP to confirm the scope and access to the websites, deploys the Accessibility Overlay across all three websites, and links the Accessibility Statement to each. Monthly reports follow the implementation of the Overlay through Fruition's WebOps Support team, outlining remaining accessibility issues that can be addressed through code-level remediation when budget allows.
These services can be scheduled to run concurrently over a 6–10 week timeline, in parallel with the selected ADA service tier. PDF Accessibility Remediation is scoped against the document inventory MAAP prioritizes at kickoff (pricing remains $2 per page; full capabilities detailed in § 03). Constrained Environments work — Cirium widget integration layer, social media playbook, Constant Contact and SurveyMonkey audits, and the in-terminal compliance roadmap — proceeds alongside, with vendor coordination letters and staff guidance documents delivered within the same window.
Cost Per Website — MAAP's three websites must meet a federal compliance standard under the DOJ Title II deadline. Fruition offers three options for accessibility compliance (Standard, Select, and Enhanced ADA), and we will work closely with the MAAP team to determine the right approach, or combination of approaches, for each of your three websites. Based on the requirements outlined in your RFP and the federal compliance standard MAAP must meet, we recommend the Enhanced ADA tier for all three websites — the only service tier that includes a full manual audit, live user testing, and issuance of a VPAT, the combination best suited for a public institution facing a DOJ Title II deadline.
Cost for Constrained Environments — Covers the full scope of remediation, documentation, vendor coordination, and compliance roadmap work for the Cirium Widget, Social Media channels, Constant Contact, and SurveyMonkey as described in the Approach to Constrained Environments section.
| Service | Service Fee |
|---|---|
Option 1 — Enhanced ADA Manual Audit & Remediations + Live User Testing & VPAT |
$18,275Per site · One-time |
Option 2 — Select ADA Automated Scans, Remediations, & Audit Documentation |
$12,500Per site · One-time |
Option 3 — Standard ADA Accessibility Overlay (Annual Subscription)* |
Starting at $1,200/ year · Per site |
Constrained Environments Audit & Remediations — Cirium widget, social media, Constant Contact, SurveyMonkey |
$26,475One-time |
PDF Accessibility Remediation Optional add-on — full WCAG 2.2 AA & Section 508 compliance via ada.fru.io |
$2Per page |
*Service fee (Subscription for Overlay) based on average website visits/month.
Following project completion, Fruition offers ongoing WebOps Support at $185 per hour with no annual contracts or monthly commitments — MAAP pays only for hours worked. A dedicated WebOps Support Specialist serves as MAAP's single point of contact, fielding requests and routing them to the right resource. All work is managed through a private support portal where MAAP's team can submit tickets, track priorities, and monitor hours in real time. Every update is built and approved in a staging environment before deployment to production, ensuring nothing goes live without being tested. This service can cover the full range of post-project needs: WordPress core and plugin updates, accessibility monitoring, content updates, bug fixes, speed improvements, new feature development, and hosting support. This service allows MAAP to maintain accessibility compliance and support future website updates without a long-term contract commitment.
Three active airport client references, each available to speak directly to Fruition's accessibility, WordPress, and ongoing support work.





We welcome the opportunity to discuss this proposal in detail with the Evaluation Committee.
Jim Collins